Delivery and Returns
When will I receive my order?
Most of our products are available for next business day delivery, as long as we receive your order before 5pm Monday to Friday. Orders placed on Fridays after 5pm will be delivered the following Tuesday.
We use multiple delivery services to help us deliver across the UK. Deliveries to some postcodes in Scotland and Northern Ireland can take up to two extra days to arrive.
Please note: Some of our products such as furniture, made-to-order or bespoke items may take a little longer to arrive.
The delivery time of your order depends on the type of products you've ordered, their expected lead time and stock availability.
If all the prodicts in your order are in stock for next day delivery, they should be delivered at the same time.
If your order contains products with different lead times, they will be sent to you on different delivery days depending on our suppliers, the type of product and product availability. You can check stock availability on most of our products at the point of order.
CANCELLATION/RETURN
11.1 Your right to cancel
To enable you to have a reasonable opportunity to try out the goods, we give you the right to cancel the contract in accordance with the following terms. You can do this by giving us notice before you receive the goods, or by giving notice no later than 14 days after the day you received the goods. We reserve the right to refuse a cancellation in our sole discretion if we believe in our reasonable opinion that this right is being abused (such as you are not genuinely using it just to evaluate the goods).
11.2 When can I NOT cancel?
You will not be able to cancel if:-
(a) The goods were made to your specifications or are personalised to you;
(b) The goods cannot be returned by reason of their nature (for example you have opened or used any pack of paper) or are liable to deteriorate or expire rapidly;
(c) The goods are software or audio or video products and you open any seals;
(d) The goods are damaged or marked in any way or have unreasonable wear or are otherwise not in a condition consistent with your having taken reasonable care of them;
(e) The goods are in a condition such that they cannot reasonably be re-sold at all or for more than 80% of their original value;
(f) You are not able to return the goods with all packaging, contents, documents, and other items supplied with or as part of the goods, including any free gifts; or
(g) You sell, transfer, hire or lend the goods or give ownership of the goods to any other person.
(h) The goods are classified as a food or drink
11.3 How do I cancel?
If you wish to exercise your right to cancel then you can do this by one of the following methods:-
(a) Telephoning us on the telephone number found in the your Contact section of the website, with your order reference number to hand;
(b) Writing to us at the address found in the Your Contact section of the website, quoting your order reference number.
(Don’t worry if you don’t have your order reference number to hand; this won’t affect your rights, but it will save time if you can quote it).
11.4 What must I do with the goods?
If you decide to return your goods you must stop using the goods immediately and you must immediately return the goods to us at the address in the United Kingdom we specify. We may in our discretion agree or decide to collect the goods from you, or send to you a pre-paid package (for example a jiffy bag) in which to return the goods to us. In such event you must make the goods available on request and promptly return any goods using any such package, or having the goods posted or couriered back to us. If you fail to return the goods to us, we may charge you our direct costs of collecting the goods from you. Until you return the goods to us you must hold the goods and take reasonable care of them, and if you send the goods back to us you must ensure that they are received by us and are not damaged in transit, otherwise your right of cancellation will cease. If you are not able to return the goods in a condition consistent with your having taken reasonable care of them, or with all packaging and other items supplied with the goods, we may charge you for any reduction in value of the goods as a result.
11.5 When do I receive my refund?
If you decide to cancel, we will refund you within 30 days of the date that you cancel, or if later, within 30 days of return of the goods to us, less any direct costs in recovering the goods which we are entitled to charge you, and less any other amounts that we are entitled to charge you under this Clause 11. We will not be required to refund any charge you paid for any extended cancellation period, extended warranty or enhanced rights over those set out in these Business Web Sale Conditions, or any delivery charges, and associated VAT.